We stand behind every formula we make. If you're not completely satisfied with your purchase, we offer a straightforward 30-day satisfaction guarantee.
Eligibility
- Refund requests must be submitted within 30 days of delivery
- Products may be opened — we want you to try them
- One refund per household on first orders
How to Request a Refund
Email info@intimatemensherbalorganicstore.co.za with your order number and a brief note. We'll respond within 1–2 business days with return instructions.
Processing
Refunds are issued to the original payment method within 5–10 business days of receiving the return. Original shipping fees are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days and we'll make it right at no cost to you.